Introduction to Enterprise Content Management

Enterprise Content Management (ECM) spans a broad category of systems, strategies and tools designed to improve organizational processes that involve the capture, management, preservation and delivery of information. ECM systems can encompass document management, imaging, records management, workflow, regulatory compliance management and collaboration capabilities. These tools help organizations of all sizes and in all industries better organize their structured and unstructured data in an effort to better manage and harness an ever-increasing amount of content.

Driven by the need to control exponentially increasing amounts of information that resides across the enterprise, many organizations are looking to create order among content chaos by leveraging ECM and document management solutions. An effective ECM solution will reduce the time, cost and complexity associated with storing, locating and collaborating on documents and data throughout the information life cycle. An effective ECM solution will improve operational efficiency and access to critical content, as well as address quality and compliance activities and requirements.

Numerous analysts firms, industry trade associations, media entities and other organizations have devoted significant resources to study how ECM and document management systems can help companies achieve greater operational efficiencies, improve productivity, protect against data loss and secure confidential information. This paper is a collection of such research, and is designed to provide organizations with fact-based data points that reinforce the business case for deploying an ECM or document management solution.